With years of experience, we know how it can be….

Is this you?
  • Business is inefficient
  • Finances are a mess…
  • Can’t compete with the chains…
  • Don’t understand brewery system…
  • Poor deals that don’t work…
  • Staff nightmares

Our comprehensive site audit gives you an honest, outsider view of your operation. We will visit your pub, spend time with you: listening, understanding, and analysing in detail. We leave you with a full report and a complete list of action points that you can use to improve your business.

What will a Site Audit do for you?

You will get an independent, unbiased, documented view of your operation:
  • Service standards: Are they good enough?
  • Trading area: Could it be improved?
  • Products: Are they the best for your business?
  • Staff workflow: Could it be improved?

Mystery Customer

Your audit can include an optional Mystery Customer visit from a member of our team to get objective feedback on your staff performance. See it from your customers’ perspective… invaluable.

The result?

  • Improve service levels
  • Check staff performance
  • Understand your customers
  • Keep your clients satisfied, every time
  • Increase sales figures
  • Improve customer loyalty
  • Improve your brand image
  • Beat competitors
  • Benchmark against previous performance
  • Stimulate business growth

What does it cost?

A one-off fee of £495 + VAT.

We will refund your fees after 12 months if you become a client.

Contact us by email or give us a call now for a quick, efficient service.

Case studies

The Chapter House


"Polite, punctual and professional! Sam, Danielle and the team are great - such a pleasure to work with!"

Janine Hunter

26 Furnival Street


"For service, responsiveness and a genuine understanding of what drives your business performance, Inn Control scores top marks. Inn Control have supported my businesses for almost ten years and I wouldn’t consider anyone else…"

Bob Taylor

The Foresters Arms


"Inn Control were a breath of fresh air and always contactable for day to day support. They provide a professional and reassuring role with bags of personality…Accountancy meetings suddenly became a pleasure!"

Jayne Gillin

The Tollemache Arms


"Inn Control are full of awesome switched on, helpful and hard-working characters. That gives us more time to spend with our customers, which is why we love them…"

Joe Buckley

The Lamplighter


"The whole Inn Control team have contributed hugely to our success with their consistent efficiency. Ian’s proactive trade advice and cost-saving tax advice was particularly welcome! A big thanks from all of us."

Paula Hanna

The Belgian Arms

Maidenhead, Berkshire

"Inn Control demonstrated excellent trade knowledge from the outset, especially the experience of having a former chef in the team…"

David Thompson

The Percy Arms


“As an independently run Pub, Grill house and B&B, Inn Control have been the perfect find for all of our accounting needs, business advice and support. They place customer satisfaction (is) at the top of their agenda. This backed with a wealth of specialist trade knowledge on running a business means that any enquiry or concern is swiftly dealt with. Nothing ever seems too much trouble for them no matter how silly the question. I wouldn’t hesitate to recommend Inn Control to any Publican/Business owner.”

Janine Hunter

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